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    Razer Cortex Black screen issue in Windows 10

    By
    T Sha

    The popular gaming accessory manufacturer Razer offers a gaming booster software called Razer Cortex. The software, once installed, allows the user to optimize the PC resources to help you maximize the gaming performance.

    That said, after installing the Razer Cortex, you may encounter the black screen issue when launching the program. The software simply shows a black screen without any error message.

    This issue can occur due to a glitch in the software or if the installation files are corrupted. In this article, we take a look at a few possible solutions to help you resolve the Razer Cortex black screen issue in Windows 10.

    Fix Razer Cortext black screen problem in Windows 10

    1. Repair Razer Cortex installer

    The Razer Cortex comes with a built-in repair tool. The tool can help you resolve any issues with the Razer software automatically by running a scan.

    1. Press Windows Key + R. This will open the Run dialogue box.
    2. Type control and click OK.
    3. Go to Programs and then click on Programs and Features.
    4. From the list of installed apps, select Razer Cortext.
    5. Click the Change button on top.
      Razer Cortex Black screen issue
    6. In ‘What would you like to do?‘ window, click the Repair button under Reinstall your current installed Razer software section.
    7. The troubleshooter will repair the installation files for both Razer Synapse and Razer Cortex software. The repairing process may take some time, so wait till it is 100% complete.
    8. Once done, close the repair and tool and launch Razer Cortext. Check if the black screen issue is resolved.

    Repairing the Razer Cortex app using the built-in troubleshooter should resolve any issues with the app. However, if the issue persists, continue with the steps below.

    2. Uninstall, Clean Registry Files and Reinstall

    If repairing the software did not fix the problem, try uninstalling, cleaning the registry files, and then reinstall Razer Cortex to fix the problem. Here’s how to do it.

    Uninstall Razer Cortex 

    1. Press Windows Key + R.
    2. Type appwiz.cpl and click OK. This will open the Control Panel and list all the programs installed on your computer.
    3. Select Razer Cortex from the list.
      Razer Cortex Black screen issue
    4. Click on Uninstall.
    5. Follow the on-screen instructions to uninstall the software completely.
    6. After uninstalling the app, you need to clean the registry entries so that the leftover files don’t create issues while reinstalling the program again.

    Clean Registry Files

    1. Press Windows Key + R.
    2. Type regedit and click OK to open Registry Editor.
      Razer Cortex Black screen issue
    3. In Registry Editor, navigate to the following location:
      Computer\HKEY_CURRENT_USER\Software\Razer
    4. Right-click on the Razer key and click Delete.
    5. Click OK to confirm the action.
    6. Once deleted, close Registry Editor and restart the computer.

    Reinstall Razer Cortex

    1. Once we have uninstalled Razer Cortex and cleaned the files, it is time to reinstall the software.
    2. Head over to Razer’s official website to download Razer Cortex.
    3. Download and install the app.
    4. Launch Razer Cortex and login with your credentials.
    5. Razer Cortex will now start without the black screen issue.

    The Razer cortex black screen issue while launching the software occurs due to a glitch in the software or if the installation files are corrupted. If you are experiencing similar issues, follow the steps in this article and let us know which method helped you resolve the issue in comments.

    Fix The file has no audio or video streams Adobe Premiere Pro error

    By
    T Sha

    While importing certain MP4 and MOV files, you may encounter the ‘The file has no audio or video stream’ error in Adobe Premiere Pro. This error can occur due to various reasons, including unsupported file type or missing codecs.

    However, irrespective of the reason, you can still fix this error in Windows with some workaround.

    In this article, we show you how to fix the file has no audio or video streams error in Adobe Premiere Pro on Windows.

    Steps to fix The file has no audio or video streams error

    1. Rename the video file MPGE / MOV

    The first and simple solutions seem to be changing the video file extensions. I fixed the issue by renaming my MP4 video file to MPEG format. However, you can also try MOV format if changing the extension to MPEG format does not work.

    Here is how to do it.

    Adobe Premiere Pro importing error

    1. Open File Explorer.
    2. Navigate to the folder where the problematic video is saved.
    3. Right-click on the file and select Rename.
    4. Rename the file to .MPEG or MOV format. For example, if your file name is samplevideo.MP4, then rename it to samplevideo.MPEG.
    5. Try importing the renamed video to your Adobe Premiere Pro timeline and check if the issue is resolved.

    2. Use Windows Photos app to encode video

    If the issue persists, try encoding the video using the built-in Windows 10 Photos app. Trimming and saving the video from the Windows 10 Photos in MP4 format seem to have resolved the issue for many users.

    1. Open File Explorer and navigate to the folder with the video.
      The file has no audio or video streams
    2. Right-click on the video file and open it with the Photos app.
    3. In the Photos app, click the Edit and Create option.
      The file has no audio or video streams
    4. Select Trim from the menu.
    5. Now you have to trim a few seconds of the video.
    6. Simply drag the slider a little, and that should be enough.
    7. Click on Save as (top right corner).
      The file has no audio or video streams
    8. Enter a name for the file and then click Save.
    9. Once the file is exported, import it to Adobe Premiere Pro.
    10. The MP4 file should now import without the file has no audio or video streams error.

    3. Install the QuickTime app

    Adobe Premiere Pro importing errorIf you are experiencing this error particularly with the MOV file, try installing the QuickTime app on Windows to see if that resolves the error.

    1. Download the latest version of the QuickTime app from the official website.
    2. Install the QuickTime app.
    3. Once installed, restart the computer. It is important to restart the computer to apply the changes.
    4. After the restart, open Adobe Premiere Pro.
    5. Drag and drop the MOV file with the error and check if the error is resolved.

    If the issue persists, try clearing the Adobe Premiere Pro cache database. Here is how to do it.

    The file has no audio or video streams

    1. Launch Adobe Premiere Pro.
      Go to Edit and select Preferences > Media.
    2. Under Media Cache Database, click the Clean button.
    3. Click OK.
    4. After the Database is cleared, restart Adobe Premiere Pro.

    The file has no audio or video streams error in Adobe Premiere usually occurs due to incompatible file formats. While the error can be resolve by installing QuickTime or changing the file extension, try other steps listed in this article, if necessary.

    Fix Adobe Premiere Pro Stuck on loading ExporterQuicktimeHost.prm

    By
    T Sha

    If you use Adobe Premiere Pro, you may encounter some kind of error now and then. One such error is the Adobe Premiere Pro stuck on the loading screen. The loading screen is usually stuck at loading ExporterQuicktimeHost.prm or loading ExporterQuicktimeHost.bundle on Mac.

    As the error message indicates, this issue most likely to have occurred after installing a QuickTime player on your Windows machine.

    In this article, we have listed a few quick fixes to help you resolve the Adobe Premiere Pro stuck at loading ExporterQuicktimeHost.prm or ExporterQuicktimeHost.bundle on Mac.

    Fix Adobe Premiere Pro Stuck on loading ExporterQuicktimeHost.prm

    1. Close Adobe QT32 Server process

    If you have tried closing the Adobe Premiere Pro from the task manager only to get the stuck loading screen during the next relaunch, try closing the Adobe QT32 Server process running in the background.

    Killing the said process will allow you to relaunch the programs without any issues. Here is how to do it.

    Note: Mac users can open the Activity Monitor to do the same.

    1. Right-click on the taskbar and select Task Manager.
      Adobe Premiere Pro Stuck at loading screen
    2. In Task Manager, select the Adobe Premiere Pro application.
    3. Click the End Task button.
      Adobe Premiere Pro Stuck at loading screen
    4. Next, under Background Processes, locate the QT32 Server process.
    5. Select it and then click the End Task button again.
    6. Once both the process are closed, close the task manager.
    7. Try to relaunch Adobe Premiere Pro and check if the program loads without any issues.

    The Adobe QT32 is a QuickTime process and, at times, can create conflict with the program. This usually happens if Premiere Pro crashes while working with a DIF file or if your antivirus is blocking the connection.

    2. Remove QuickTimeHost files

    If the issue persists, try removing the QuickTimeHost importer and exporter files from the installation folder. Here is how to do it.

    For Windows Users

    1. Open File Explorer.
    2. Navigate to the following location:
      C:\Program Files\Adobe\Adobe Media Encoder CC 2015\Plug-ins\Common
    3. Locate and move the following files to the desktop:
      ExporterQuickTimeHost.prm
      ImporterQuickTime.prm
    4. Restart Adobe Premiere Pro and check for any improvements.
      Adobe Premiere Pro Stuck at loading screen
    5. Adobe should recreate the necessary QuickTime files during the restart.

    For Mac Users

    1. Go to Applications.
    2. Right-click on Adobe Premiere Pro and select Show Package Contents.
    3. Go to Contents > Plug-ins  > Common.
    4. In the Common folder, move the following files to desktop.
       ExporterQuicktimeHost.bundle
      ImporterQuicktimeHost.bundle
    5. Restart Adobe Premiere Pro and check for any improvements.

    Removing the QuickTime Host files has helped many users resolve the Adobe Premiere Pro stuck at the loading issue. If the issue persists, try the following fix.

    3. Disable your Antivirus

    If you have third-party antivirus installed, it may create issues with the editing program. Antivirus from AVG and Avast can be the reason why Adobe Premiere Pro is failing to load successfully.

    Adobe Premiere Pro Stuck on loading ExporterQuicktimeHost.prm

    1. Avast users, right-click on the antivirus icon from the taskbar.
    2. Go to Avast Shields control.
    3. Select Disable antivirus permanently.
    4. Restart Adobe Premiere Pro and check for any improvements.

    If disabling the Antivirus does the trick, then do the following.

    1. Open File Explorer and navigate to the following location:
      C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\32
    2. Make sure the Adobe QT32 Server files exist in the folder.
      Adobe Premiere Pro Stuck on loading ExporterQuicktimeHost.prm
    3. Open your Antivirus and add the Adobe QT32 Server file to the firewall’s exception list.
    4. Enable antivirus on your computer and restart Adobe Premiere Pro. The program should now open without any issues.

    The Adobe Premiere Pro Stuck on loading ExporterQuicktimeHost.prm can occur due to multiple reasons. Follow all the steps and let us know which method helped you resolve the issue in comments.

    Fix MP4 Files Audio Out of Sync in Adobe Premiere Pro

    By
    T Sha

    While importing MP4 files to your video editor, which is Adobe Premiere Pro, in this case, you may encounter the audio out of sync issue. When I played my MP4 files imported from my Galaxy S8+, the Premiere Pro couldn’t play both the video and audio files in sync.

    This is a known common issue with Adobe Premiere Pro and can occur with other video editing software as well.

    In this article, we show you a couple of troubleshooting tips to help you resolve the MP4 files audio out of sync in Adobe Premiere Pro issue in Windows.

    Fix MP4 Files Audio Out of Sync in Adobe Premiere Pro

    1. Rename the file to MOV / Dif format

    MP4 Files Audio Out of Sync in Adobe Premiere ProThe easiest solution to resolve the audio out of sync issue in Adobe Premiere Pro is to change the video file format to MOV format. However, for this to work, you may have to download QuickTime software first.

    1. Download and install QuickTime from the official website.
    2. Once the installation is complete, restart the computer.
    3. Navigate to the folder where the problematic video is saved.
    4. Right-click on the video file and select Rename.
    5. Rename the file to file_name.mov.
    6. Hit Enter and click Yes to confirm the action.
    7. Open Adobe Premiere Pro, drag,, and drop the renamed video file to the timeline.
    8. Play the video. The video should play in sync with the audio now.

    Rename to Dif format

    MP4 Files Audio Out of Sync in Adobe Premiere Pro

    1. If changing the file extension to the MOV format did not resolve the issue, try the following.
    2. Make sure you have downloaded and installed the latest version of QuickTime.
    3. Restart your PC if you haven’t after installing QuickTime.
    4. Open the folder where the problematic video is saved.
    5. Rename the video file to file_name.dif.
    6. Hit enter and click Yes to confirm the action.
    7. Once the file is renamed, open Adobe Premiere Pro.
    8. Drag and drop the video file to the timeline.
    9. Play the video and check if the issue resolved.

    Renaming the video file to MOV or dif format has allowed the users to resolve the Adobe Premiere Pro audio sync issue with MP4 files.

    2. Change framerate from peak to constant

    If the issue persists, even after changing the file format, try changing the video frame rate from variable to constant. To do this, you need an encoding software called Handbrake. Here’s how to do it.

    MP4 Files Audio Out of Sync in Adobe Premiere Pro

    1. Download and install Handbrake from the official website.
    2. Once installed, launch Handbreak.
    3. Drag and drop the MP4 file with the audio sync issue onto the Handbreak timeline.
    4. Once loaded, open the Video tab.
    5. Under Framerate (FPS), select the Constant Framerate option.
    6. Click the Start Encode button on the top menu.
    7. Depending on the file size, the encoding process may take time to process the video.
    8. Once processed, open Adobe Premiere Pro.
    9. Import the newly encoded video and check if the audio and video are in sync.

    Changing the framerate of your video file using Handbrake has helped many users resolve the issue. However, if you have a big file, the process can be really slow.

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    Fix COD Mobile – Joining game, Loading timeout error

    By
    T Sha

    Call of Duty Mobile is one of the popular mobile battle royal games that the Android and iOS users can play. While the game works most of the time smoothly, however, at times, you may encounter Joining game, loading timeout error when joining a battle royal or multiplayer match.

    Several other users are experiencing connection terminated or connection timed out Call of Duty Mobile error as well.

    Call of Duty Mobile Joining game, loading timeout errorThe error occurs when the user has received a match and is about to enter the game. The error forces the user to reload the game and then continues with the error.

    The Joining game, a loading timeout error is a network error and can be resolved by following a few quick steps in this article.

    Steps to fix Call of Duty Mobile Joining game, loading timeout error

    1. Change network mode

    1. Open the Settings menu on your Android phone.
    2. Tap on Connections.
    3. Tap on Mobile Networks.
    4. Select Network Mode.
      Call of Duty Mobile Joining game, loading timeout error
    5. If the Network Mode is set to auto 4G/3G/3G, then select 2G only.
    6. Once the 2G network is set, tap on Network Mode again.
    7. Select the 4G/3G/2G (Auto connect) option again.
      Call of Duty Mobile Joining game, loading timeout error
    8. Close the Settings app.
    9. Launch COD Mobile and try joining a game.
    10. You should be able to join the battle royal as well as the multiplayer match without any error this time.

    Changing the Network Mode to 2G only and then back to 4G did help me resolve the Call of Duty Mobile error and continue to play the game without any error.

    2. Try VPN network

    Call of Duty Mobile Joining game, loading timeout error

    1. Download the ExpressVPN app from the Google Play Store or Apple Store.
    2. If you don’t have an account, proceed to create a new account.
    3. Tap on Select Location to view all the servers offered by the app.
    4. Locate the Canada region and select Montreal – 2 server.
    5. Connect to the server.
    6. Once connected, open COD Mobile and try joining a game.
    7. Changing the server region has helped many users resolve the error.

    If the issue persists or if you are looking for a free VPN service, try Panda VPN. You can connect to premium servers after playing an add. Even though annoying, Panda VPN is one of the best free VPN for Android devices.

    3. Login with Call of Duty ID

    Call of Duty Loading timeout error

    1. Launch the game and try joining a match.
    2. When the Loading Timeout message appears, tap on Cancel or OK.
    3. The game will try to load again.
    4. When you get to the login screen, tap to login using Call of Duty account instead of your Facebook account.
    5. If you were already using your Call of Duty account, try using the Facebook account instead.
    6. Enter the credentials for your Facebook / Call of Duty account and login.
    7. Once logged, try to join a match and check for any improvements.

    4. Clear game cache and saved data

    COD Mobile Connection Timed out

    1. Tap on Settings.
    2. Scroll down and open Apps.
    3. Search for Call of Duty Mobile and open it.
    4. Tap on Storage option.
    5. Tap the Clear Cache button. Then tap Yes if asked to confirm the action.
    6. Try launching the game and check if the error is resolved.

    Clear COD Mobile data

    Clearing the COD Mobile data will delete all the additional files (for example new maps etc) from the device and you will need to redownload files again.

    1. In the COD Mobile Storage section, tap on Clear data.
    2. Then click OK to confirm the action.
    3. Close the Settings app.
    4. Relaunch Call of Duty Mobile and check for any improvements.

    Wait Out!

    If the issue persists, even after following all the steps in this article, then the issue can be with the Call of Duty servers. In this case, waiting for a couple of hours or in extreme cases, a few days can help you get rid of the error automatically.

    Follow all the steps in this article to fix Call of Duty Mobile Joining game, loading timeout error, connection terminated or timed out error and let us know which method helped you resolve the issue in the comments.

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    Fix Netflix error code D7361-1253 – oops something went wrong

    By
    T Sha

    While watching a Netflix series on the Chrome browser, I encountered a network error. The full error reads “Oops something went wrong. Unexpected error. There was an unexpected error, please reload the page and try again. Error code: D7361 – 1253”.

    Netflix Error D7361-1253Some users have also reported similar errors but with a slight change in the error code, which is M7361-1253. This error usually occurs due to poor network connectivity or if there is an issue with your web browser.

    If you are also troubled by this issue, here is how you can fix Netflix error code D7361-1253 – oops something went wrong error and continue watching your favorite series in peace.

    Fix Netflix error code D7361-1253 – oops something went wrong

    1. Check your network connection

    Netflix error code D7361-1253The following error occurs due to poor network connectivity. Before trying other troubleshooting tips, check your network connectivity for any issues. If you are using a mobile hotspot for the internet, make sure you disable and enable the hotspot and try again.

    If you are using LAN or WiFi connection, make sure the internet is working fine. You may also try to open any video streaming service like YouTube to check the network strength.

    Disconnect unnecessary devices from the internet

    If you have multiple devices connected to the internet, try to disconnect unnecessary devices from the internet. Like your smartphone and other smart devices that are connected to the network.

    Netflix requires a stable internet connection to stream content without any errors. So, reducing the devices that are using your WiFi network can help you fix the error.

    2. Update your web browser

    If the issue persists, try updating your web browser. The web browser developers frequently release minor updates to fix any new-found bugs in the browser.  Here is how to update Chrome, Firefox, and Microsoft Edge (Chromium) in Windows.

    Update Google Chrome

    1. Start Google Chrome.
    2. Click the menu icon (three dots).
    3. Go to Help and select About Google Chrome.
    4. Chrome will check for any pending updates.
      Netflix error code D7361-1253
    5. If an update is available, you will see the Update button. Click on Update to download and install the new update.

    Update Microsoft Edge (Chromium)

    1. Start the Microsoft Edge browser.
    2. Click the menu icon (three dots).
      Netflix error code D7361-1253
    3. Go to Help and Feedback and select About Microsoft Edge.
    4. Microsoft Edge will check for any pending update and offer you to install them. Click on Update and restart to install the updates.

    Update Firefox 

    1. Start Mozilla Firefox.
    2. Click the menu icon (three horizontal bars).
    3. Click on Help > About Firefox.
      Netflix error code D7361-1253
    4. Firefox will check for any pending updates. If available, you will see an Update to the shown version option. Click on the Update button to download and install the Firefox update.

    Once the update is installed for your browser, close and relaunch the browser. Try to access any Netflix video and check for any improvements.

    3. Disable Hardware acceleration

    Netflix error code D7361-1253Hardware acceleration helps in rendering videos online for a quality viewing experience. However, at times it may create some issues with browser functionalities. Try disabling the feature to see if that helps you fix the error.

    1. Start Google Chrome (or any other browser you use).
    2. Click the menu icon and select Settings.
    3. Click the Advanced button to expand the section.
    4. Scroll down to the System section.
    5. Click on “User hardware acceleration when available” option to disable hardware acceleration on Google Chrome.
    6. For Firefox, you can find Hardware acceleration option under the Performance section.
    7. After disabling hardware acceleration, close and launch Chrome and check for any improvements.

    4. Change the audio sample rate

    Several users have reportedly solved the issue by changing the audio sample rate on their computers. Here is how to do it.

    1. On the taskbar, right-click on the speaker icon.
    2. Select Open Playback Devices. It will open the Sound Control Panel.
    3. If you don’t find Open Playback Devices option, select Sound Setting.
    4. In the Sound Settings window, scroll down to Related Settings.
    5. Click on the Sound Control Panel.
    6. Right-click on Speakers and select Properties.
      Netflix error code D7361-1253
    7. In the Speaker Properties window, open the Advanced tab.
    8. Under Default Format, click the drop-down menu.
    9. Begin with lowering the audio sample rate and then open Netflix. Try playing with the audio sample to find the right quality.
    10. Click Apply and OK to save the changes.

    If the issue persists, try changing the web browser. If you are using Chrome, try to use a non-Chromium based browser like Firefox, etc. By following the steps in this article, you can fix Netflix error code D7361-1253 – oops something went wrong in your computer.

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